Onboarding is the process by which new hires get adjusted to the social and performance aspects of their jobs quickly and smoothly, and learn the attitudes, knowledge, skills, and behaviors required to function effectively within an organization. Onboarding encompasses activities from pre-program year through the end of the organization’s first year. Here are the important points that need to be covered when Onboarding new staff:

Review of Performance Standards

• How they lead an organization
• History of Head Start/ Program History
• Analysis of Performance Standards (PS)
• How the Performance Standards operate as well as how they are tied to the Head Start Act

Roles and Responsibilities between Supervisors/Managers

• Organizational Structure
• Roles of the Supervisor/Manager
• Record keeping and reporting
• Ongoing monitoring
• Self-assessment

Customer Service in Head Start = Retention of Families

• When does service begin?
• Relationship building

Parent Engagement

• What is parent engagement
• Importance of parent participation
• Policy Council importance/ How it works
• School Readiness